If you can’t connect your iPhone, iPod Touch or iPod, it could be iTunes 7.7
By Leslie Poston
Apple is having a rough week with customer satisfaction. On launch day for the iPhone they had major issues with long lines and problems with set up, transfers and activations. MobileMe is having one glitch in service after another, sometimes not working at all for people.
The upgrade for iTunes is no exception. Hitting on the tail end of issues with iPhones being bricked on purchase due to trouble with AT&T, the fact that iTunes is causing people grief is bad for the Apple marketing machine. Toss in people being unsatisfied with the color of their iPhone screen, the on again-off again activity of MobileMe and other issues and you have an increasingly angry customer base.
The issues with the iTunes upgrade seem to lie both with the software and with the devices. One of the problems involves the program freezing as soon as you plug in your iPod, iPod Touch or iPhone. Some customers had success with a force quit of iTunes, but others had to go the extra mile and delete the plist files for iTunes and their iPod or iPhone form the system, a huge hassle.
Some people tried repairing permissions to fix the freeze issue as well. Popular Mac advice site MacFixIt recomends trying this if none of the other, more standard solutions work:
In some cases, this issue can be temporarily eliminated by deleting the following files:
Only way out of this is deleting the following plist files from ~/Library/Preferences/ (your user library preferences folder):
* com.apple.iTunes.eq.plist
* com.apple.iTunesHelper.plist
* com.apple.iTunes.plist
Other people have complained about Music missing. This is usually easily fixed by going into iTunes preferences and making sure the correct folder where your music is stored is selected. This is mainly a problem when an external drive or a folder outside of the default is used for music storage. If your main window is not apprearing or you have a similar viewing problem, recreating the iTunes library might help. Also, starting the program without the devie plugged in might solve these issues as well.
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on Sunday, July 13th, 2008 at 5:00 pm
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July 13th, 2008
Can’t help thinking that if this was a post about problems with anything Microsoft, there would be several replies already full of invective and vitriol for anything and everything emanating out of Redmond.
Funny how Apple seems to escape this…
Maybe Apple fanboys are even more miopic than Microsoft’s are…
July 26th, 2008
>Maybe Apple fanboys …
Funny how Windows fanboys like to stir things up then accuse Apple fanboys of being fanatics when they rise to the bait. By the way, it’s spelled “myopic”; get yourself a dictionary. Troll.