MacBooks sweep Consumer Reports quality survey
Another week, another survey proclaiming the Macintosh’s superior quality. Yes, you can buy a $699 portable or $299 desktop personal computer running some variant of Windows Vista, but do you really want to?
New York Times reports that Apple’s MacBook product line has cleaned up, and the company’s desktop fared none-too poorly as well in Consumer Reports most recent computer hardware customer satisfaction survey. Here are the relevant tidbits:
Image via Cult of Mac, click to enlarge
• “In laptops, Apple MacBooks rated first in the 13-inch category, the 14-to 16-inch size, and the 17-inch list; Dell, Toshiba and Hewlett-Packard were also-rans. The 15-inch MacBook Pro was rated overall with a score of 75 out of 100, ahead of a 64-rated Toshiba Satellite.”
• “Among desktops, the Mac mini finished second to an H-P Pavillion Slimline, and the iMac placed second behind a Dell XPS One.”
See also:
— Mac satisfaction at 80, PC makers note even close
— Consumer Reports: Apple ranks number one for tech support for both …
— Sales soften, yet Apple’s customer satisfaction still high
These ratings closely mirror Cupertino’s scores for the last five years or so, with the Macintosh and company’s other products regularly earning 80 percent, give or take a fiver, ratings from consumers and business alike.
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May 6th, 2009
Considering the replies are from people who overpay on hardware and are only used for a fraction of the same tasks, I wouldn’t get too excited.
You could probably get the same percentages if you asked if Steve Jobs was Jesus reincarnated.
May 15th, 2009
… considering the replies are from people who bought ANY laptop and express their satisfaction with it I wonder why buyers of the other brands are not as satisfied as those who bought Apple products?
Oh yes, they use theirs much heavier for many more different tasks. That is …???
Some time ago I bought a $3000 toshiba, which had bad battery life, ran really hot and the fan was very noisy. Ok, an ibm then. Same. Sony? the fan was not so loud, but permanently running. even when I did NOTHING with the notebook. Twinhead: ok, but very weak.
Finally, after years of suffering from expensive, bad hardware and investing lots and lots of money I came across a macbook.
Wow, the first half year I did not even know that it had a fan! And the battery life … unbelievable! Everything worked from the beginning.
And the Software – no stupid licensing system where I have to ask the company every time I do a reinstall if my software is legal, no crashes, no problems at all. And if I like, I can even work on a unix command shell.
I felt like I’d finally arrived in computer-paradise.
And yes, since Steve Jobs IS at least partly responsible for such great products, why not pay him respect?