Apple, Intel, Microsoft look into sync bug
There are apparently problems between Apple’s iTunes and either Windows 7 or a certain processor from Intel (or both), according to reports from users who have experienced iPhone sync failures.
Three of the biggest companies in the technology sector (Apple, Intel, and Microsoft) are looking into errors being encounters by some users of iTunes and the iPhone, used in combination with some new processors from Intel when running Windows 7. So far, not a lot is known about the problem so there may be other factors involved. All that can be said for sure is that some users of new computers are receiving a cryptic error, and sometimes bricked phones, when they try to sync their Apple mobile devices via iTunes.
For Apple’s part, they are trying to collect more information via their Web user forums. After problems were reported there, Apple began asking users who encountered the issue to submit detailed information to Apple via the forums: the make and model of their computer, the version of BIOS that it is running, the version of iTunes being used and specific information about the iPhone or iPod model being used, according to a Computerworld article.
Microsoft says that no one has complained to them. Intel says, “Our leading theory is a BIOS or system configuration issue, but we are still investigating.” The problem may well be related to Windows 7 or the new machines on which it runs, specifically those using Intel’s P55 Express chipset, which is included on motherboards using by Intel’s quad-core i7 and i5 processors. There is also some feeling that the problem may be occurring only on systems equipped with the 64-bit version of Windows 7. This appears to be a totally separate issue than that surrounding Apple support for the Atom processor.
More than likely this is just a problem of some flaky interplay among new hardware and software, probably in specific combinations that were not well tested with iTunes. It may take a while to fully sort it out, but almost certainly a new version of iTunes or a patch to Windows 7 is in the immediate future of those affected by the problem. Nothing sinister here, just a few bits or bytes somewhere that fail to match among systems.
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