MacBook? Apple’s gonna fix your bottom
Talk about rubber surface problems, my MacBook’s got ‘em. As manufacturing problems go, this isn’t a show stopper. Nevertheless, Apple’s on the case and ready to make amends (and repairs). Are you eligible? Step inside for all of the details.
Whether out of the goodness of their white polycarbonate souls or because it’s just the right thing to do (i.e. class actions loom), Apple has announced the MacBook Bottom Case Replacement Program, which is proffered as the solution to the following problem:
[U]nder certain circumstances the rubber surface on some MacBooks may separate from the bottom case of the system. MacBooks shipped between October 2009 and April 2011 may experience this issue.
Thereupon, the mothership is offering two methods for fixing the issue: a.) technically disinclined and b.) I can do this:
Bottom Case Replacement Process
You may choose from three options to get a replacement bottom case for your MacBook. In all cases, your MacBook serial number will be checked to verify that it is eligible for this program.
Assisted service
Visit an Apple Retail Store – Set up an appointment with a Genius.
Visit an Apple Authorized Service Provider – Find one here.
Self service
Order a replacement bottom case kit online.
You will receive a kit that includes a new bottom case, screws, a Phillips head screwdriver and instructions for how to remove the current bottom case and install the new one.
If you feel comfortable with the self-service option, you can place your order via the web.
Why isn’t Apple advertising the option to ship an affected MacBook in for repair? It’s probably available, but you’ll have to ask for it — call AppleCare (800-275-2273) and have your serial number ready.
And, since we’re on the subject, in a weird tangential sort of way, why not check out Spinal Tap’s classic rock farce Big Bottoms…
via MacTalk
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September 10th, 2011
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